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MICROTALK ARTICLES
5 Benefits of Call Routing for Your Contact Centre
Call routing is a vital tool to have in place at your call or contact centre to ensure your business can provide the best service. Why? It reduces customer wait time by enabling available or even specialist agents to answer incoming calls. Omnichannel call and contact centre features from Microtalk can boost the productivity of your […]
5 Ways to Secure Your WiFi Network
When considering all the steps you can take to keep your home or workplace safe, securing your WiFi network is one essential that sometimes gets missed off the checklist. WiFi-connected devices and routers provide hackers with a convenient way to access your private information as your WiFi signal is often broadcast beyond your property and […]
What is VOIP?
VoIP stands for Voice over Internet Protocol. It’s sometimes also called IP telephony, internet telephony, or internet calling. It’s simple, easy to use, provides a host of benefits for any business, and is usually cheaper than using traditional phone lines. If you’re not familiar with VoIP, you may be understandably skeptical as it can sound […]
Introducing STIR/SHAKEN Compliance with Microtalk
STIR/SHAKEN is used to help defeat scammers and illegal robocalls. If you’re thinking it sounds like something out of James Bond’s cocktail order, you’d be right as the acronyms (‘Secure Telephony Identity Revisited’ and ‘Signature-based Handling of Asserted Information Using Tokens’) were created as a nod to the character’s villain fighting skills. It may not […]
How to Access Exclusive Contact Centre Features with Microtalk
Contact and call centres sit at the heart of customer services for many businesses and are relied upon during all hours of the day. In the past, this hub of communication was referred to as the ‘call centre’ as they only offered support via phone. Today, we prefer to call them ‘contact centres’ as the […]
Telephony Tools That Help Your Business
What do all business owners — from startups to larger enterprises — have in common? Aside from a drive to succeed and expertise, it’s that reliable communications between employees and customers are crucial to any company. In this blog post, we’ll be sharing the telephony tools that can help your business thrive and grow. Some […]
Expanding our Footprint in the Philippines with Globe and Smart
For over thirteen years businesses and consumers have been relying on Microtalk to provide their voice and data communications. We now connect more than 40 million calls a month and, as Microtalk is management-owned, we’re dedicated to ensuring our customers get the support they need. During our expansion, developing a global presence to serve customers […]
What is a Cloud PBX?
If you’re a small business owner, or a solo entrepreneur looking to start taking on some employees, you’ve probably heard the phrases analog or VoIP PBX’ and ‘choosing the best phone system for your company’ mentioned. Not knowing what a Cloud PBX is or how one can aid your business puts you at a […]
Is Cryptocurrency the Future of Payments in Telecoms?
Microtalk is proud to announce that we’ve added Tether to our payment options. We’re constantly on the lookout for new ways to serve our customers and ensure the most reliable and efficient customer experience possible. Cryptocurrency is just one of these developments, with its low transaction fees and speedy processing time in comparison to traditional […]
What is DDoS protection and mitigation?
Increased reliance on internet access and online applications bring countless advantages for your business. However, this means you also need to be aware of how to protect your business from a growing number of threats. There is a growing risk of a type of cyber-attack that is designed to make the service unusable for its […]
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