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MICROTALK ARTICLES
Landlines STILL Used by 70% of UK Businesses
Despite the Big Switch Off, a recent survey conducted by National Business Communications revealed that 69.5% of surveyed UK businesses are still using landlines within their company. Last year, we spoke about the looming Big Switch Off and how companies can prepare for the move from analogue to digital telephone communications. It appears many businesses […]
On Hold Jingles For Your Business
If your customers have to spend time on hold this week, they better have some festive tunes to listen to! Christmas music may start playing earlier and earlier each year, but you’d have to be a Scrooge to not join in come December. In this post, we’ll be covering why music on hold and promotional […]
IPv6: Next Generation Internet Protocol with Microtalk
The internet faces a major challenge. As new devices log on every day, the number of unique IPv4 addresses are running out. So, what can be done? IPv6 must be adopted and Microtalk is pleased to announce we have partnered with RIPE NCC to facilitate the global shift to IPv6 and continue to enhance the […]
Direct Routing for Microsoft Teams
Microsoft Teams has seen massive growth since 2019 as it kept us all connected. It surpassed 250 million monthly active users this summer and this rise is only set to continue. As we all know, Teams connects remote and in-office workers by chat and video calls, manages documents, and integrates apps. Now, Microsoft has announced […]
Hybrid Working: A Guide for Your Business
The concept of office work has been redefined over the past year and a half. The pandemic demanded a quick shift to remote working as we adapted to an unprecedented situation. There’s been a move back to traditional office working, though it appears many elements of WFH are here to stay, so businesses need to […]
Is this the end of Zoom?
When the pandemic hit we embraced Zoom, Houseparty, Microsoft Teams, FaceTime, Facebook Messenger, and a whole host of other previously unheard-of video-calling apps. Had it occurred a decade ago, Skype (the previous go-to app in a now saturated market) would have been the first choice for business communications. Now, as we return to the offices […]
How can a telephone system help your startup?
When you’re starting a business one of the many things you have to establish is the communication services your startup requires. After the effort you’re putting into developing your products, services, and managing your team, you wouldn’t want to be let down by telecoms services that aren’t adequate for your colleagues or fail to present […]
The Future of the Contact Center
Ever wondered what the future of the contact center will look like? According to most experts, in twenty to thirty years they will be unrecognisable to their pre-pandemic counterpart. The last two years have been detrimental to most businesses, forcing them (where possible) to make rapid changes, move online, and prepare their employees to work […]
5 Reasons Customer Service Teams Need VoIP
Your customer service team is the frontline of your business so, whether your company is large or small, customers need constant and reliable access whenever they require support or information. These days customers expect to contact a business when it is convenient for them and prefer to speak to a real person to receive immediate […]
What is VOIP and How Does it Make Remote Working Easier?
Remote working has grown in popularity and, since 2020, it has become not just preferable but essential. Even before lockdown, the appeal of remote working was clear: it offers flexibility to employees, advances in technology have made it easy and it reduces costs for the business by allowing staff to work from home. Have you […]
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