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Compliance

It is important that outbound telemarketing calls comply with the regulations of the country you are calling.

  • This page is to draw your attention to some of the requirements regarding outbound calling in order to help you to comply (this is not intended to be an exhaustive list).

  • Your Agreement with Microtalk requires that you comply with all local regulatory, legal and best practice requirements.

  • If you do not comply, you risk suspension of your Microtalk account and prosecution by enforcement authorities.

United Kingdom

  • Information Commissioners Office - Guide to Telephone Marketing

    https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/electronic-and-telephone-marketing/telephone-marketing/

  • Information Commissioners Office - Guide to Telephone Marketing

    https://www.ofcom.org.uk/__data/assets/pdf_file/0024/96135/Persistent-Misuse-Policy-Statement.pdf
    https://www.ofcom.org.uk/__data/assets/pdf_file/0021/116670/cli-guidance.pdf

United States of America

  • Federal Trade Commission - Telemarketing Sales Rules

    https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

United States of America

  • Federal Trade Commission - Telemarketing Sales Rules

    https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

Australia

  • ACMA - Telemarketing Rules

    https://www.acma.gov.au/telemarketing-compliance-alerts

India

  • TRAI - Guidelines for Telemarketers

    http://www.nccptrai.gov.in/nccpregistry/Guidelines_for_telemarketers.pdf

Republic of Ireland

  • Data Protection Commissioner - A General Guide for Data Controllers

    https://www.dataprotection.ie/docs/DIRECT-MARKETING-A-GENERAL-GUIDE-FOR-DATA-CONTROLLERS/905.htm

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