MICROTALK ARTICLES


A Quick Guide to the PSTN and ISDN Switch Off

In 2025 BT is switching off their Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) services for everyone in the UK: both business and home lines. So, why are we talking about this now? The Big Switch Off is still a few years away, but this massive shake-up in the communications industry has […]


How to Plan On-Hold Music

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Microtalk Has Completed the Acquisition of MetPlus Telecom

Microtalk has completed the acquisition of MetPlus Telecom; a UK-based telecoms services reseller with a substantial residential customer base, offering high-speed fibre broadband and traditional telephony services, including home landline rental and call packages. We’re looking forward to welcoming MetPlus Telecom subscribers to Micotalk and integrating them into our platform. As you may have read […]


What is Session Initiation Protocol (SIP)?

If you are looking into upgrading your business communications, you will likely have come across Session Initiation Protocol (SIP) alongside mentions of state-of-the-art VoIP business phones and communications software. So, what is SIP and how can you and your business benefit from it? Session Initiation Protocol (SIP) A protocol is a set of rules that defines […]


Meet Us at ITW 2022 in Washington

The ICT infra industry’s annual meeting (now in its 15th year) is taking place this month between 9 and 12 May in Washington. Our senior team would be glad to meet you at Booth 406. We are annual attendees at the event and over the years made many useful business connections there. This year we […]


Getting a Business Landline at Home

Long gone are the days when your landline was tied to one location with a phone at the office for business, a separate number at home, and no way to connect the two. Getting a business landline at home means you can use your business phone number anywhere: essential in a world where working from […]


BT Pauses Digital Voice Rollout Following Complaints

On the 29th of March, BT announced that they have decided to pause the UK rollout of their Voice over IP (VoIP) style Digital Voice services. The new service meant that all calls would be made over a broadband network, rather than the old analogue network that carries calls via copper wire (technology that has […]


Meet Us at Capacity Middle East 2022

Next week our senior salespeople from the UK are attending the Capacity Middle East 2022 event. This is the first international event Microtalk is attending since 2019. The industry’s largest event will be returning to the Grand Hyatt Dubai, with a Welcome Reception on 28 March, followed by three days of networking and social functions. […]


5 Benefits of Call Routing for Your Contact Centre

Call routing is a vital tool to have in place at your call or contact centre to ensure your business can provide the best service. Why? It reduces customer wait time by enabling available or even specialist agents to answer incoming calls. Omnichannel call and contact centre features from Microtalk can boost the productivity of your […]


5 Ways to Secure Your WiFi Network

When considering all the steps you can take to keep your home or workplace safe, securing your WiFi network is one essential that sometimes gets missed off the checklist. WiFi-connected devices and routers provide hackers with a convenient way to access your private information as your WiFi signal is often broadcast beyond your property and […]


What is VOIP?

  VoIP stands for Voice over Internet Protocol. It’s sometimes also called IP telephony, internet telephony, or internet calling. It’s simple, easy to use, provides a host of benefits for any business, and is usually cheaper than using traditional phone lines. If you’re not familiar with VoIP, you may be understandably skeptical as it can sound […]


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