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Introducing STIR/SHAKEN Compliance with Microtalk
STIR/SHAKEN is used to help defeat scammers and illegal robocalls. If you’re thinking it sounds like something out of James Bond’s cocktail order, you’d be right as the acronyms (‘Secure Telephony Identity Revisited’ and ‘Signature-based Handling of Asserted Information Using Tokens’) were created as a nod to the character’s villain fighting skills. It may not […]
Telephony Tools That Help Your Business
What do all business owners — from startups to larger enterprises — have in common? Aside from a drive to succeed and expertise, it’s that reliable communications between employees and customers are crucial to any company. In this blog post, we’ll be sharing the telephony tools that can help your business thrive and grow. Some […]
Expanding our Footprint in the Philippines with Globe and Smart
For over thirteen years businesses and consumers have been relying on Microtalk to provide their voice and data communications. We now connect more than 40 million calls a month and, as Microtalk is management-owned, we’re dedicated to ensuring our customers get the support they need. During our expansion, developing a global presence to serve customers […]
Landlines STILL Used by 70% of UK Businesses
Despite the Big Switch Off, a recent survey conducted by National Business Communications revealed that 69.5% of surveyed UK businesses are still using landlines within their company. Last year, we spoke about the looming Big Switch Off and how companies can prepare for the move from analogue to digital telephone communications. It appears many businesses […]
IPv6: Next Generation Internet Protocol with Microtalk
The internet faces a major challenge. As new devices log on every day, the number of unique IPv4 addresses are running out. So, what can be done? IPv6 must be adopted and Microtalk is pleased to announce we have partnered with RIPE NCC to facilitate the global shift to IPv6 and continue to enhance the […]
Hybrid Working: A Guide for Your Business
The concept of office work has been redefined over the past year and a half. The pandemic demanded a quick shift to remote working as we adapted to an unprecedented situation. There’s been a move back to traditional office working, though it appears many elements of WFH are here to stay, so businesses need to […]
Is this the end of Zoom?
When the pandemic hit we embraced Zoom, Houseparty, Microsoft Teams, FaceTime, Facebook Messenger, and a whole host of other previously unheard-of video-calling apps. Had it occurred a decade ago, Skype (the previous go-to app in a now saturated market) would have been the first choice for business communications. Now, as we return to the offices […]
How can a telephone system help your startup?
When you’re starting a business one of the many things you have to establish is the communication services your startup requires. After the effort you’re putting into developing your products, services, and managing your team, you wouldn’t want to be let down by telecoms services that aren’t adequate for your colleagues or fail to present […]
The Future of the Contact Center
Ever wondered what the future of the contact center will look like? According to most experts, in twenty to thirty years they will be unrecognisable to their pre-pandemic counterpart. The last two years have been detrimental to most businesses, forcing them (where possible) to make rapid changes, move online, and prepare their employees to work […]
What is VOIP and How Does it Make Remote Working Easier?
Remote working has grown in popularity and, since 2020, it has become not just preferable but essential. Even before lockdown, the appeal of remote working was clear: it offers flexibility to employees, advances in technology have made it easy, and it reduces costs for the business by allowing staff to work from home. Have you […]
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