In the bustling corridors of Bedford High School, a vibrant co-educational hub in Bedfordshire, UK, educators faced a familiar foe: fragmented communication.
With over 1,200 students and a diverse parent community, outdated phone systems and email overloads led to missed messages, delayed responses, and frustrated stakeholders.
Post-pandemic, the need for seamless, hybrid connectivity was urgent—virtual parent evenings were glitchy, and staff coordination felt like herding cats.
Enter Microtalk, the cloud communications pioneer.
In 2024, we partnered with the school to deploy our Unified Communications as a Service (UCaaS) platform, tailored for education.
At its core: a robust Cloud PBX system integrating VoIP calls, video conferencing, and instant messaging—all accessible via a single, intuitive app. Teachers could host live Q&A sessions from classrooms, parents received instant SMS alerts for events, and admin teams managed queries through chatbots, slashing response times.
Implementation was swift: just two weeks of training, with zero downtime. "Microtalk turned our chaos into clarity," says the Headteacher.
"Parents now engage more, attendance queries resolve in minutes, and our team collaborates like never before."
The impact?
A significant boost in parent satisfaction scores, reduced admin workload weekly, and enhanced student safety through real-time alerts. Bedford High isn't just connected—it's thriving.
Microtalk: Empowering education, one conversation at a time.
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