Revolutionizing Patient Care

In the heart of bustling Bristol, Caswell Chiropractic was a thriving wellness haven—treating hundreds of patients weekly with expert spinal adjustments and holistic therapies.

But behind the serene adjustments lay a chaotic phone line: an outdated on-premise system prone to dropped calls, endless hold times, and missed appointments during peak hours.

Founder Dr. Christian Caswell knew his team's dedication deserved better; patients were frustrated, and growth stalled.

Enter Microtalk's Hosted PBX solution—a cloud-powered lifeline that transformed the communications overnight. With zero hardware hassles, the system integrated effortlessly via a simple app, enabling crystal-clear VoIP calls. These intelligent auto-attendants routed queries to the right therapist, and mobile extensions allowed staff to respond from anywhere, even during mid-consultations.

Implementation was a breeze: just two weeks from signup to go-live, with Microtalk's UK-based support team guiding every step. No downtime meant no disrupted treatments.