SMS Services

Instant texts that work with your calls.

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Microtalk SMS lets you send and receive text messages

from the same platform that handles your phone calls, so every customer conversation stays in one place.

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  • Send bulk or one-to-one SMS from any business number - no mobile handset needed.
  • Two-way chat: customers reply straight to your landline number; messages land in the Microtalk inbox.
  • Auto-trigger texts after a missed call, long hold time or happy survey score - set rules once, then it runs itself.
  • Personalise with customer name, appointment time or order number pulled straight from your CRM.
  • Track delivery, opens and replies in real time; see the full call-and-text thread before you speak.
  • UK-wide high-throughput routes mean messages arrive in under 5 seconds.
  • GDPR-safe: automatic opt-out keywords and full audit trail.

Benefits for you

  • Cut no-shows by 40 % with appointment reminders customers can reply to.
  • Follow up quotes or support tickets while the call is fresh, boosting response rates
  • Keep your business number on every text, so customers never see personal mobiles.
  • Save agent time - no switching between phones or apps; everything lives inside Microtalk.
  • Pay only for texts you send; no set-up fees or long contracts.

Add SMS to your voice toolkit today and give customers the fast, convenient replies they expect.

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