Analytics & Reporting

know every call, in real time.

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What Microtalk does

trusted

Records every call in high quality and writes it down word-for-word within seconds.

settings

Hides card numbers and private details automatically, so the data is safe to share.

team

Let's you ask plain questions like “Show me unhappy customers yesterday” and get the exact calls, ready to play.

What you see while the call is still running

  • Live screen shows agent talk time, customer mood, and script slips.
  • Supervisors get an instant alert and can coach before the call ends.

What you learn later

  • One click shows who sells best, which product causes complaints, or why certain teams hit targets faster.
  • Export the numbers to Excel, Power BI, or your CRM, or let the system trigger an email offer the moment a customer sounds ready to leave.

Benefits for you

  • Save hours of manual listening—find proof in seconds.
  • Fix problems before they escalate, raise sales, and keep customers longer.
  • Pass audits easily with full, redacted call records stored safely in the cloud.
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