Microtalk Blog
MICROTALK ARTICLES
Recognition at the Highest Level: Microtalk Nominated for Best Voice Provider at ISPA Awards 2025
The telecommunications industry is witnessing unprecedented transformation, and at Microtalk, we’re proud to be at the forefront of this evolution. We’re thrilled to announce that Microtalk has been nominated for the Best Voice Provider category at the prestigious ISPA Awards 2025 by Comms Council UK – a recognition that underscores our commitment to delivering exceptional […]
Microtalk Heads to WWC Madrid 2025: Connect, Innovate, Partner!
Madrid, Get Ready! Microtalk is thrilled to announce our participation as a Silver Sponsor at the Wholesale World Congress (WWC) 2025 in the vibrant city of Madrid! This premier event (Dates: September 16-18, 2025) is the global nexus for telecom leaders, and we wouldn’t miss it. Why? Because we’re on a mission to revolutionize global communication, and […]
How to Plan On-Hold Music For Incoming Calls
Planning On-Hold Music Menus for Incoming Calls Statistics Around Business Calls Average Wait Times The average person spends 1.2 years on hold throughout their lifetime, indicating significant waiting periods. According to the Small Business Chronicle, most callers tend to hang up after an average of one minute and 55 seconds of hold time, with 34% […]
Microtalk Has Completed the Acquisition of MetPlus Telecom
Microtalk has completed the acquisition of MetPlus Telecom; a UK-based telecoms services reseller with a substantial residential customer base, offering high-speed fibre broadband and traditional telephony services, including home landline rental and call packages. We’re looking forward to welcoming MetPlus Telecom subscribers to Micotalk and integrating them into our platform. As you may have read […]
What is Session Initiation Protocol (SIP)?
If you are looking into upgrading your business communications, you will likely have come across Session Initiation Protocol (SIP) alongside mentions of state-of-the-art VoIP business phones and communications software. So, what is SIP, and how can you and your business benefit from it? Session Initiation Protocol (SIP) A protocol is a set of rules that defines […]
Getting a Business Landline at Home
Long gone are the days when your landline was tied to one location with a phone at the office for business, a separate number at home, and no way to connect the two. Getting a business landline at home means you can use your business phone number anywhere: essential in a world where working from […]
BT Pauses Digital Voice Rollout Following Complaints
On the 29th of March, BT announced that they have decided to pause the UK rollout of their Voice over IP (VoIP) style Digital Voice services. The new service meant that all calls would be made over a broadband network, rather than the old analogue network that carries calls via copper wire (technology that has […]
What is VOIP?
VoIP stands for Voice over Internet Protocol. It’s sometimes also called IP telephony, internet telephony, or internet calling. It’s simple, easy to use, provides a host of benefits for any business, and is usually cheaper than using traditional phone lines. If you’re not familiar with VoIP, you may be understandably skeptical as it can sound […]
Introducing STIR/SHAKEN Compliance with Microtalk
STIR/SHAKEN is used to help defeat scammers and illegal robocalls. If you’re thinking it sounds like something out of James Bond’s cocktail order, you’d be right as the acronyms (‘Secure Telephony Identity Revisited’ and ‘Signature-based Handling of Asserted Information Using Tokens’) were created as a nod to the character’s villain fighting skills. It may not […]
Telephony Tools That Help Your Business
What do all business owners — from startups to larger enterprises — have in common? Aside from a drive to succeed and expertise, it’s that reliable communications between employees and customers are crucial to any company. In this blog post, we’ll be sharing the telephony tools that can help your business thrive and grow. Some […]
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