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MICROTALK ARTICLES
Is this the end of Zoom?
When the pandemic hit we embraced Zoom, Houseparty, Microsoft Teams, FaceTime, Facebook Messenger, and a whole host of other previously unheard-of video-calling apps. Had it occurred a decade ago, Skype (the previous go-to app in a now saturated market) would have been the first choice for business communications. Now, as we return to the offices […]
How can a telephone system help your startup?
When you’re starting a business one of the many things you have to establish is the communication services your startup requires. After the effort you’re putting into developing your products, services, and managing your team, you wouldn’t want to be let down by telecoms services that aren’t adequate for your colleagues or fail to present […]
The Future of the Contact Center
Ever wondered what the future of the contact center will look like? According to most experts, in twenty to thirty years they will be unrecognisable to their pre-pandemic counterpart. The last two years have been detrimental to most businesses, forcing them (where possible) to make rapid changes, move online, and prepare their employees to work […]
5 Reasons Customer Service Teams Need VoIP
Your customer service team is the frontline of your business so, whether your company is large or small, customers need constant and reliable access whenever they require support or information. These days customers expect to contact a business when it is convenient for them and prefer to speak to a real person to receive immediate […]
What is VOIP and How Does it Make Remote Working Easier?
Remote working has grown in popularity and, since 2020, it has become not just preferable but essential. Even before lockdown, the appeal of remote working was clear: it offers flexibility to employees, advances in technology have made it easy and it reduces costs for the business by allowing staff to work from home. Have you […]
DID, Caller ID, Number Porting and Call Forwarding Explained
Are you interested in growing your business but concerned about the increased costs associated with expanding your communications? If so, you may be interested in Direct Inward Dialing (DID), caller ID, number porting and call forwarding services. We’ve put together this handy guide to help you understand these essential terms. With this knowledge, you’ll easily see […]
5 Advantages of Toll-Free Numbers for Businesses
Does your business have a toll-free number? If not, you’re missing out on one of the best ways to establish the presence of your company (large or small) and strengthen your relationship with customers. Toll-free numbers allow customers to call your business for free as their call is routed to a cloud-based destination managed by […]
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