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The Future of Communication Unveiled: Mastering the PSTN Switch Off with Microtalk’s Expertise
The Digital Revolution in Telecommunications The realm of telecommunications is witnessing a monumental digital revolution, reshaping how we connect and communicate. A pivotal aspect of this transformation is the PSTN Switch Off, which marks a significant shift impacting various sectors, particularly education. This change reflects the evolution of technology and its profound effects on our […]
What is FTTP and its Benefits?
What is FTTP? Is it not the same as Fibre Optics? What are its benefits? Since launching FTTP in the UK, we have received many of these questions. Fibre To The Premises (FTTP) is a fibre optic cable transmission system that enables an Internet service provider to access the Internet directly from customers or a […]
Move Your Landline to the Cloud
The question of getting rid of your landline is not “If you should get rid of your landline” but more like when. The ISDN cut-off point is fast approaching, and by 2025 most UK households and businesses will not be using standard BT landlines. Instead would have an option to move to a cloud […]
How to Plan On-Hold Music For Incoming Calls
Planning On-Hold Music Menus for Incoming Calls Statistics Around Business Calls Average Wait Times The average person spends 1.2 years on hold throughout their lifetime, indicating significant waiting periods. According to the Small Business Chronicle, most callers tend to hang up after an average of one minute and 55 seconds of hold time, with 34% […]
What is Session Initiation Protocol (SIP)?
If you are looking into upgrading your business communications, you will likely have come across Session Initiation Protocol (SIP) alongside mentions of state-of-the-art VoIP business phones and communications software. So, what is SIP, and how can you and your business benefit from it? Session Initiation Protocol (SIP) A protocol is a set of rules that defines […]
Getting a Business Landline at Home
Long gone are the days when your landline was tied to one location with a phone at the office for business, a separate number at home, and no way to connect the two. Getting a business landline at home means you can use your business phone number anywhere: essential in a world where working from […]
5 Benefits of Call Routing for Your Contact Centre
Call routing is a vital tool to have in place at your call or contact centre to ensure your business can provide the best service. Why? It reduces customer wait time by enabling available or even specialist agents to answer incoming calls. Omnichannel call and contact centre features from Microtalk can boost the productivity of your […]
What is VOIP?
VoIP stands for Voice over Internet Protocol. It’s sometimes also called IP telephony, internet telephony, or internet calling. It’s simple, easy to use, provides a host of benefits for any business, and is usually cheaper than using traditional phone lines. If you’re not familiar with VoIP, you may be understandably skeptical as it can sound […]
How to Access Exclusive Contact Centre Features with Microtalk
Contact and call centres sit at the heart of customer services for many businesses and are relied upon during all hours of the day. In the past, this hub of communication was referred to as the ‘call centre’ as they only offered support via phone. Today, we prefer to call them ‘contact centres’ as the […]
Telephony Tools That Help Your Business
What do all business owners — from startups to larger enterprises — have in common? Aside from a drive to succeed and expertise, it’s that reliable communications between employees and customers are crucial to any company. In this blog post, we’ll be sharing the telephony tools that can help your business thrive and grow. Some […]
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