MICROTALK ARTICLES


The Future of the Contact Center

Ever wondered what the future of the contact center will look like? According to most experts, in twenty to thirty years they will be unrecognisable to their pre-pandemic counterpart. The last two years have been detrimental to most businesses, forcing them (where possible) to make rapid changes, move online, and prepare their employees to work […]


What is VOIP and How Does it Make Remote Working Easier?

Remote working has grown in popularity and, since 2020, it has become not just preferable but essential. Even before lockdown, the appeal of remote working was clear: it offers flexibility to employees, advances in technology have made it easy and it reduces costs for the business by allowing staff to work from home. Have you […]


DID, Caller ID, Number Porting and Call Forwarding Explained

Are you interested in growing your business but concerned about the increased costs associated with expanding your communications? If so, you may be interested in Direct Inward Dialing (DID), caller ID, number porting and call forwarding services. We’ve put together this handy guide to help you understand these essential terms. With this knowledge, you’ll easily see […]


5 Advantages of Toll-Free Numbers for Businesses

Does your business have a toll-free number? If not, you’re missing out on one of the best ways to establish the presence of your company (large or small) and strengthen your relationship with customers. Toll-free numbers allow customers to call your business for free as their call is routed to a cloud-based destination managed by […]


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