MICROTALK ARTICLES


Getting a Business Landline at Home

Long gone are the days when your landline was tied to one location with a phone at the office for business, a separate number at home, and no way to connect the two. Getting a business landline at home means you can use your business phone number anywhere: essential in a world where working from […]


BT Pauses Digital Voice Rollout Following Complaints

On the 29th of March, BT announced that they have decided to pause the UK rollout of their Voice over IP (VoIP) style Digital Voice services. The new service meant that all calls would be made over a broadband network, rather than the old analogue network that carries calls via copper wire (technology that has […]


5 Benefits of Call Routing for Your Contact Centre

Call routing is a vital tool to have in place at your call or contact centre to ensure your business can provide the best service. Why? It reduces customer wait time by enabling available or even specialist agents to answer incoming calls. Omnichannel call and contact centre features from Microtalk can boost the productivity of your […]


What is VOIP?

  VoIP stands for Voice over Internet Protocol. It’s sometimes also called IP telephony, internet telephony, or internet calling. It’s simple, easy to use, provides a host of benefits for any business, and is usually cheaper than using traditional phone lines. If you’re not familiar with VoIP, you may be understandably skeptical as it can sound […]


Introducing STIR/SHAKEN Compliance with Microtalk

STIR/SHAKEN is used to help defeat scammers and illegal robocalls. If you’re thinking it sounds like something out of James Bond’s cocktail order, you’d be right as the acronyms (‘Secure Telephony Identity Revisited’ and ‘Signature-based Handling of Asserted Information Using Tokens’) were created as a nod to the character’s villain fighting skills. It may not […]


How to Access Exclusive Contact Centre Features with Microtalk

Contact and call centres sit at the heart of customer services for many businesses and are relied upon during all hours of the day. In the past, this hub of communication was referred to as the ‘call centre’ as they only offered support via phone. Today, we prefer to call them ‘contact centres’ as the […]


Telephony Tools That Help Your Business

What do all business owners — from startups to larger enterprises — have in common? Aside from a drive to succeed and expertise, it’s that reliable communications between employees and customers are crucial to any company. In this blog post, we’ll be sharing the telephony tools that can help your business thrive and grow. Some […]


Expanding our Footprint in the Philippines with Globe and Smart

For over thirteen years businesses and consumers have been relying on Microtalk to provide their voice and data communications. We now connect more than 40 million calls a month and, as Microtalk is management-owned, we’re dedicated to ensuring our customers get the support they need. During our expansion, developing a global presence to serve customers […]


What is DDoS protection and mitigation?

Increased reliance on internet access and online applications bring countless advantages for your business. However, this means you also need to be aware of how to protect your business from a growing number of threats. There is a growing risk of a type of cyber-attack that is designed to make the service unusable for its […]


Landlines STILL Used by 70% of UK Businesses

Despite the Big Switch Off, a recent survey conducted by National Business Communications revealed that 69.5% of surveyed UK businesses are still using landlines within their company. Last year, we spoke about the looming Big Switch Off and how companies can prepare for the move from analogue to digital telephone communications. It appears many businesses […]


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