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5 Benefits of Call Routing for Your Contact Centre
Call routing is a vital tool to have in place at your call or contact centre to ensure your business can provide the best service. Why? It reduces customer wait time by enabling available or even specialist agents to answer incoming calls. Omnichannel call and contact centre features from Microtalk can boost the productivity of your […]
How to Access Exclusive Contact Centre Features with Microtalk
Contact and call centres sit at the heart of customer services for many businesses and are relied upon during all hours of the day. In the past, this hub of communication was referred to as the ‘call centre’ as they only offered support via phone. Today, we prefer to call them ‘contact centres’ as the […]
A Quick Guide to the PSTN and ISDN Switch Off
In 2025 BT is switching off their Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) services for everyone in the UK: both business and home lines. So, why are we talking about this now? The Big Switch Off is still a few years away, but this massive shake-up in the communications industry has […]
What is VOIP and How Does it Make Remote Working Easier?
Remote working has grown in popularity and, since 2020, it has become not just preferable but essential. Even before lockdown, the appeal of remote working was clear: it offers flexibility to employees, advances in technology have made it easy and it reduces costs for the business by allowing staff to work from home. Have you […]