Microtalk Earns Triple Finalist Honour at the 2025 Comms Council UK Awards
London, 28 July 2025 – Comms Council UK has named Microtalk a finalist in three of the most competitive categories in its 17th Annual Awards:
- Best Communications Provider – SME
- Best SOHO Service
- Best Enterprise Service
Barely any other provider in the 2025 cycle has crossed every segment of the market with a single, cloud-native platform.
Below, we unpack the unique selling propositions (USPs) that convinced the judges—and more than 10,000 customers across 15 countries—that Microtalk is the safest strategic choice for any organisation, regardless of size.
1. One Platform, Three Market Segments – Zero Compromise
What sets Microtalk apart is a single, cloud-native platform that removes the traditional “choose-two” dilemma between cost, simplicity, and scale.
Here’s how the same technology serves three very different market segments:
• SME – Pay-per-active-user pricing eliminates CAPEX while unlocking Fortune-500 features.
• SOHO – Five-minute plug-and-play setup with 24×7 UK support; no DIY troubleshooting required.
• Enterprise – Elastic capacity (30 M+ SMS & 10 Gbps voice peaks proven) scales 10 → 10,000 seats on the same multi-tenant core—no rip-and-replace.
2. Feature Depth that Judges Verified
The CCUK assessment criteria emphasise demonstrable innovation and measurable client outcomes. Here is what the judges tested—and what they found.
– Digital Receptionist (IVR) – drag-and-drop call flows
– Skills-based routing – 27 % faster first-call resolution in retail deployments
– Web-RTC click-to-call – zero handset cost for remote agents
– HD voice & secure call recording – GDPR-ready encryption at rest and in transit
✅ Contact Centre Suite
– Cloud-hosted predictive dialer – 2.4× contact rate uplift vs. progressive dialing
– Real-time wallboards – 99.9 % uptime backed by SLA-backed MPLS or SD-WAN options
✅ Connectivity Layer
– Dedicated fibre up to 10 Gbps with sub-5 ms latency to our voice cores
– Single bill for voice, data, and mobile – eliminating multi-vendor finger-pointing
3. Proof Points the Judges Cited
– 30 M+ SMS per month processed on our wholesale platform – a volume metric that rivals Tier-1 carriers.
– <5 minute provisioning for new seats – verified via independent mystery shopper test.
– 99.999 % core uptime in the last 365 days (independently audited).
– £0 CAPEX onboarding – average first-year savings of 38 % vs. legacy PBX, according to customer-reported data.
4. Built for the Future: AI, Analytics & Mobile-First
– AI-enhanced call analytics – sentiment scoring and predictive CSAT are already in pilot with UK retail clients.
– SIM-based mobile integration – showcased at MWC 2025 in partnership with EE Mobile, enabling seamless fixed-mobile convergence.
– Edge-ready architecture – deployable in regional data centres to meet post-Brexit data-sovereignty requirements.
We look forward to celebrating with regulators, partners, and customers who have helped us redefine what unified communications can deliver.
About Microtalk
Since 2008, Microtalk has engineered cloud-first voice, messaging, and connectivity solutions for 10,000+ customers across 15 countries. Our in-house R&D team and 24 × 7 UK support centre ensure that every deployment—whether a two-person studio or a 10,000-seat contact centre—meets the same standard: enterprise-grade, SME-priced, SOHO-simple.