Microtalk's million-call global network spans five countries, offering cost-efficient, API-integrated VoIP solutions with instant deployment and CRM connectivity.
High quality calls, high caliber SIP Trunking Service Provider partners, and the best value for call origination in the industry.
Improve agent productivity and customer interaction by automating the outbound dialing process.
Expand your presence with our virtual phone numbers and PSTN replacement solutions.
Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.
CommPeak SIP Trunking. Communicate globally with our VoIP termination solutions.
Track call center performance and caller trends, through end-to-end monitoring, to drive valuable business insights with analytics dashboards.
Microtalk delivers integrated business solutions: the ultra-fast, reliable Fibre Internet provides the essential foundation with symmetric speeds for cloud services. This supports the feature-rich Cloud PBX, replacing outdated systems to enable flexible remote/hybrid work with call management anywhere, auto-attendants, and routing without hardware costs. Complemented by the Contact Center solution, it enhances customer engagement through omnichannel support (voice, email, chat, social), intelligent routing, workforce optimization, and detailed analytics. Together, these offerings modernize communications, boost customer satisfaction, improve operational efficiency, and provide a robust, scalable, future-proofed infrastructure.
Our Residential Services Looking for a reliable and affordable residential phone service? Our VoIP virtual landline solution lets you make and receive calls over the internet using your existing phone or smartphone. Enjoy low-cost, high-quality communication with our user-friendly mobile app—perfect for convenient, on-the-go calling. No need to change your traditional setup—just use one of our easy-to-install VoIP adapters to get started. With seamless integration and modern features, it’s never been easier to stay connected from home. Choose one of the UK’s most trusted VoIP providers for a hassle-free experience that combines flexibility, savings, and reliability.
Microtalk offers cost-efficient, tailor-made and reliable cloud communication services suitable for every business need and size.
Simple, secure and easy to implement, our Cloud Phone System is great for office, home and remote working environments.
Improve your customer experience with our scalable calling solutions, designed for call centers with their own dialler or using ours.
Connect directly to our network and use our super-fast Fibre internet for your home, business or call center, with speeds up to 10Gb!
Since 2008 Microtalk's customers have been enjoying the latest cloud telephonytechnology; from construction to retail to call centers.
Our customer lead solutions are developed by our in-house R&D team
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What is Hosted PBX or Cloud PBX?
A PBX in the Cloud is very similar to a traditional phone system. The major differences are:
The software is hosted on a server in the “cloud”, instead of on a hardware phone system in your office.
The software is always up to date.
No on-site maintenance is required (saving money and headache).
How do I get started?
Its very simple
You select your phone number (or bring your existing).
Add your users
Configure the options ie voicemail, music on hold or IVR.
What is call a center software?
The best call center software pulls together main customer communication channels such as phone, email, web chat and SMS into one consolidated interface that’s equipped with professional call center capabilities.
Call center software greatly improves the organization, efficiency and productivity of customer support and sales teams that deal with large numbers of customers.
Virtual call center software allows a team to work entirely online and remote without hardware, but also has many advantages for office-based operations.
What software do call centers use?
If you want to offer your customers superior phone support, call center software is indispensable. Without analytical insights, an effective call queue or routing system, and crucial CRM database syncing, customers will inevitably end up frustrated; left waiting on hold or repeating their issue to different agents.
Good call center software provides agents with customer call history and additional context, helps manage an omni-channel approach, or offers an array of useful organizational or time saving features. Great call center software offers all of these services and more in an all-in-one solution.
There are many types of specialist call center software out there besides cloud phones systems. Some examples include workforce management software, help desk software, CRM solutions, task management software, software offering personalized voicemail, software that specializes in managing multiple communication channels through chat bots, etc. When these solutions are integrated with one another, your call center tech stack will be supercharged.
Some call center software providers offer on-premise solutions, which are useful for companies hosting their own data storage or operating over traditional phone networks.Cloud-based call center software, like Microtalk, is usually offered by external VoIP providers through a SaaS subscription model.
What are the benefits of a call center software?
Besides the benefits of the many software integrations and useful features that are accessible with virtual call center software, there are several core advantages for a business that implements call center software.
One of the major benefits is the lower installation and operating costs of a professional business phone system. Virtual call center software requires no hardware or IT technicians, it’s simply downloaded from a browser or as a mobile app (or both) and installed on employees’ existing electronic devices such as smartphones and laptops. On-site maintenance is obsolete, since the software is easily upgraded and typically maintained by SaaS partners like Microtalk.
Since virtual call center software allows for distributed teams working off-site, as well as the services of a third party call center, business operating costs can be lowered even further. This also enables 24/7 customer service and multilingual support—a necessity for companies that serve large international markets.
How does call center software function?
Virtual call center software functions through VoIP technology. With VoIP infrastructure, calls are transmitted over an internet connection to suitable electronic devices like smartphones, laptops, tablets, and VoIP hard phones.
VoIP technology stores data securely in the cloud and allows call center software to integrate with many external SaaS applications from a wide range of specialist companies resulting in an ever-evolving and powerful synchronized business tool. The list of services and solutions that Microtalk call center software integrates with is ever growing, but includes 60+ major CRMs, help desks, marketing software, chat bots, eCommerce platforms, and more.
Basic call center software stores customer data from every inbound call, including new numbers and existing customer history from previous contacts. More advanced software displays CTI pop-ups. These pop-ups sync customer call logs with integrated CRM programs, such as HubSpot, so that a customer repeatedly phoning in doesn't need to reiterate their issue to every new agent.
Modern software can also be set up to route calls to the correct agent in the appropriate department through a customizable IVR menu. Microtalk call center software has many additional features built in, such as smart routing based on agent language capabilities or skill sets, sorting calls into call queues, offering callback options, live call monitoring, call whispering, warm transfers and much more.
How do I make or receive calls?
You can use either your mobile phone (using our app), or many business users prefer desk phones.
Call centres like to use a softphone on their PC.
I have my own number – can I bring it to Microtalk?
yes, we can port-in the numbers, from most countries in the world! It usually takes 10 days.
"I have dealt with Microtalk for a good number of years now.
I have always found their service, from the initial visit to assess my requirements to
completing the installation and then to the ongoing technical service we require, absolutely
fantastic.
Couldn't recommend this company more."
"Having worked with Microtalk for several years, I have always found them exceptionally reliable and professional. With a knowledgeable and helpful team, they never fail to keep me updated with available products and work well together with our overseas IT team to offer seamless implementation of products and hardware. Good value in all areas."
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