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Microtalk at ITW 2025: Pioneering the Next Era of Telecom Innovation
The Microtalk team is proud to announce our participation in International Telecoms Week (ITW) 2025, the premier global event uniting telecom leaders, innovators, and visionaries. As a trailblazer in next-generation communication solutions, we’re excited to join this dynamic forum to showcase our innovations, forge strategic alliances, and collaborate on shaping the future of global connectivity. […]
5 Benefits of Call Routing for Your Contact Centre
Call routing is a vital tool to have in place at your call or contact centre to ensure your business can provide the best service. Why? It reduces customer wait time by enabling available or even specialist agents to answer incoming calls. Omnichannel call and contact centre features from Microtalk can boost the productivity of your […]
How to Access Exclusive Contact Centre Features with Microtalk
Contact and call centres sit at the heart of customer services for many businesses and are relied upon during all hours of the day. In the past, this hub of communication was referred to as the ‘call centre’ as they only offered support via phone. Today, we prefer to call them ‘contact centres’ as the […]