{"id":556,"date":"2025-07-28T10:30:32","date_gmt":"2025-07-28T10:30:32","guid":{"rendered":"https:\/\/microtalk.co.uk\/blog\/?p=556"},"modified":"2025-07-28T10:04:07","modified_gmt":"2025-07-28T10:04:07","slug":"microtalk-earns-triple-finalist-honour-at-the-2025-comms-council-uk-awards","status":"publish","type":"post","link":"https:\/\/microtalk.co.uk\/blog\/microtalk-earns-triple-finalist-honour-at-the-2025-comms-council-uk-awards\/","title":{"rendered":"Microtalk Earns Triple Finalist Honour at the 2025 Comms Council UK Awards"},"content":{"rendered":"<div class=\"wnVEW\">\n<div role=\"document\">\n<div class=\"Yy5or GNqVo allowTextSelection OuGoX\" tabindex=\"0\" aria-label=\"Message body\">\n<div class=\"BIZfh\">\n<div>\n<div>\n<div dir=\"ltr\">\n<div data-olk-copy-source=\"MessageBody\">London, 28 July 2025 \u2013 Comms Council UK has named Microtalk a finalist in three of the most competitive categories in its 17th Annual Awards:<\/div>\n<ul>\n<li><strong>Best Communications Provider \u2013 SME\u00a0<\/strong><\/li>\n<li><strong>Best SOHO Service\u00a0<\/strong><\/li>\n<li><strong>Best Enterprise Service<\/strong><\/li>\n<\/ul>\n<div>Barely any other provider in the 2025 cycle has crossed every segment of the market with a single, cloud-native platform.<\/div>\n<div><\/div>\n<div>Below, we unpack the unique selling propositions (USPs) that convinced the judges\u2014and more than 10,000 customers across 15 countries\u2014that Microtalk is the safest strategic choice for any organisation, regardless of size.<\/div>\n<div><\/div>\n<div>1. One Platform, Three Market Segments \u2013 Zero Compromise<\/div>\n<div>What sets Microtalk apart is a single, cloud-native platform that removes the traditional \u201cchoose-two\u201d dilemma between cost, simplicity, and scale.<\/div>\n<div><\/div>\n<div>Here\u2019s how the same technology serves three very different market segments:<\/div>\n<div>\u2022 SME \u2013 Pay-per-active-user pricing eliminates CAPEX while unlocking Fortune-500 features.<\/div>\n<div>\u2022 SOHO \u2013 Five-minute plug-and-play setup with 24\u00d77 UK support; no DIY troubleshooting required.<\/div>\n<div>\u2022 Enterprise \u2013 Elastic capacity (30 M+ SMS &amp; 10 Gbps voice peaks proven) scales 10 \u2192 10,000 seats on the same multi-tenant core\u2014no rip-and-replace.<\/div>\n<div><\/div>\n<div>2. Feature Depth that Judges Verified<\/div>\n<div>The CCUK assessment criteria emphasise demonstrable innovation and measurable client outcomes. Here is what the judges tested\u2014and what they found.<\/div>\n<div><\/div>\n<div>\u2705\u00a0<a href=\"https:\/\/microtalk.co.uk\/cloud-pbx\">Cloud Phone System<\/a><\/div>\n<div>&#8211; Digital Receptionist (IVR) \u2013 drag-and-drop call flows<\/div>\n<div>&#8211; Skills-based routing \u2013 27 % faster first-call resolution in retail deployments<\/div>\n<div>&#8211; Web-RTC click-to-call \u2013 zero handset cost for remote agents<\/div>\n<div>&#8211; HD voice &amp; secure call recording \u2013 GDPR-ready encryption at rest and in transit<\/div>\n<div><\/div>\n<div>\u2705 <a href=\"https:\/\/microtalk.co.uk\/contact-center\">Contact Centre<\/a> Suite<\/div>\n<div>&#8211; Cloud-hosted predictive dialer \u2013 2.4\u00d7 contact rate uplift vs. progressive dialing<\/div>\n<div>&#8211; Real-time wallboards \u2013 99.9 % uptime backed by SLA-backed MPLS or SD-WAN options<\/div>\n<div><\/div>\n<div>\u2705\u00a0Connectivity Layer<\/div>\n<div>&#8211; Dedicated fibre up to 10 Gbps with sub-5 ms latency to our voice cores<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wnVEW\">\n<div role=\"document\">\n<div class=\"T31hC GNqVo allowTextSelection OuGoX\" tabindex=\"0\" aria-label=\"Message body\" data-fui-focus-visible=\"\">\n<div class=\"BIZfh\">\n<div>\n<div>\n<div dir=\"ltr\">\n<div>&#8211; Single bill for voice, data, and mobile \u2013 eliminating multi-vendor finger-pointing<\/div>\n<div aria-hidden=\"true\"><\/div>\n<div>3. Proof Points the Judges Cited<\/div>\n<div>&#8211;\u00a0 30 M+ SMS per month processed on our wholesale platform \u2013 a volume metric that rivals Tier-1 carriers.<\/div>\n<div>&#8211;\u00a0 &lt;5 minute provisioning for new seats \u2013 verified via independent mystery shopper test.<\/div>\n<div>&#8211;\u00a0 99.999 % core uptime in the last 365 days (independently audited).<\/div>\n<div>&#8211;\u00a0 \u00a30 CAPEX onboarding \u2013 average first-year savings of 38 % vs. legacy PBX, according to customer-reported data.<\/div>\n<div aria-hidden=\"true\"><\/div>\n<div>4. Built for the Future: AI, Analytics &amp; Mobile-First<\/div>\n<div>&#8211; AI-enhanced call analytics \u2013 sentiment scoring and predictive CSAT are already in pilot with UK retail clients.<\/div>\n<div>&#8211; SIM-based mobile integration \u2013 showcased at <a href=\"https:\/\/microtalk.co.uk\/blog\/reflections-from-mwc-2025-shaping-the-future-of-connectivity\/\">MWC 2025<\/a> in partnership with EE Mobile, enabling seamless fixed-mobile convergence.<\/div>\n<div>&#8211; Edge-ready architecture \u2013 deployable in regional data centres to meet post-Brexit data-sovereignty requirements.<\/div>\n<div aria-hidden=\"true\"><\/div>\n<div>We look forward to celebrating with regulators, partners, and customers who have helped us redefine what unified communications can deliver.<\/div>\n<div><\/div>\n<div><strong>About Microtalk<\/strong><\/div>\n<div><\/div>\n<div>Since 2008, Microtalk has engineered cloud-first voice, messaging, and connectivity solutions for 10,000+ customers across 15 countries. Our in-house R&amp;D team and 24 \u00d7 7 UK support centre ensure that every deployment\u2014whether a two-person studio or a 10,000-seat contact centre\u2014meets the same standard: enterprise-grade, SME-priced, SOHO-simple.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n"},"excerpt":{"rendered":"<p>London, 28 July 2025 \u2013 Comms Council UK has named Microtalk a finalist in three of the most competitive categories in its 17th Annual Awards: Best Communications Provider \u2013 SME\u00a0 Best SOHO Service\u00a0 Best Enterprise Service Barely any other provider in the 2025 cycle has crossed every segment of the market with a single, cloud-native [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":554,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[231,145,146,289,79,30,89,49,288],"tags":[258,262,263,174,162,4,2,15,167],"class_list":["post-556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadband","category-business-news","category-cloud-telephony","category-comms-council-uk-awards","category-features","category-remote-working","category-small-business","category-start-ups","category-telecom-awards","tag-broadband-for-business","tag-broadband-speed-and-capacity","tag-business-internet-options","tag-business-voip","tag-contact-centre","tag-microtalk","tag-pbx","tag-uk-cloud-provider","tag-voip-providers-uk"],"_links":{"self":[{"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/posts\/556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=556"}],"version-history":[{"count":8,"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/posts\/556\/revisions"}],"predecessor-version":[{"id":626,"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/posts\/556\/revisions\/626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/media\/554"}],"wp:attachment":[{"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microtalk.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}